Battery Replacement

For returning an item to Noraxon, please use UPS, FedEx, DHL, or EMS (US Postal Service) and not a freight-forwarder. Using a freight-forwarder incurs additional brokerage fees, which Noraxon gets billed for directly. If a package is shipped to Noraxon via a carrier other than the ones listed above, it may be refused.

Also, Noraxon’s position is that this return shipment is not a sale – it is for a repair, replacement, or for returning equipment. Listing a Customs or Insurance value of $5,000.00 USD or more will result in a delay at United States Customs.

Select your sensor type for pricing

Sensor Type

Sensor Quantity

Included in this service for the Ultium, DTS or MyoMOTION sensors is the replacement of the battery.
The service for the DTS sensors includes replacement of the copper strip, reference node, and side stickers.
In addition, any post manufacturer corrections such as firmware or aesthetic updates will be performed.
The new battery is cleaned and tested before return shipment. During replacement, should any additionally problems with a device be found, you will be informed of the issue and decide what action should be taken. Should you decide to continue with repair, the battery service cost will be applied to any additional cost incurred by the necessary repairs.

 

Serial Numbers

Complete this form and send us your equipment.

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FULL NAME* COMPANY NAME ADDRESS 1* ADDRESS 2 CITY* ZIP*
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CONTACT INFORMATION

 
PHONE*
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DESCRIPTION OF SERVICE REQUESTED

TYPE OF SERVICE

RETURN TO CUSTOMER SHIPPING INSTRUCTIONS

SHIPPING SERVICE


SHIPPING INSURANCE DISCLAIMER*
By checking this box, I confirm that I understand any return shipments for repaired equipment from Noraxon will not be insured unless otherwise requested. If shipping insurance is requested, please indicate the Declared Value you would like us to use in the SHIPMENT INSTRUCTIONS field. Noraxon Support will provide a quote for shipping insurance included with the final repair estimate based on your chosen Declared Value.

SHIPMENT INSTRUCTIONS


Uncovered Costs: I understand that any additional inspection or testing required for out-of-warranty equipment NOT covered under the battery replacement service will incur a $200 minimum testing/repair fee that may or may not include replacement parts and significant repairs. A Noraxon Support representative will reach out to you following our inspection for approval on any needed repairs that exceed the $200 minimum.